Who do you use for shipping?
We use The Courier Guy for all our South African orders. You can track your orders from the track your order page, by filling in all the relevant fields and sending us the request. We will get back to you as soon as possible with an update on your order.
How long does it take my order to ship?
We aim to ship orders placed before noon on business days (non-holiday Mondays through Fridays) on the same day. Orders placed after noon on a business day, or on a weekend, will ship the following business day. Our distribution centers closed on Public Holidays and items will ship the following
Where will my order ship from?
We have a local distribution center, in Gauteng that accommodates nationwide orders.
My item has not arrived, what do I do?
It is likely that your other items are on their way. You can also track your order by sending a query to email@example.com
I didn't receive all my items, are they coming in a later shipment?
It is likely that your other items are on their way. If you have a Courier Guy account, you can log in and see if there is another shipment from Mothers on its way to you. Alternatively you can track your order by sending a query to firstname.lastname@example.org. There is a small chance that the missing item(s) you ordered are out of stock. Please double check your email to see if you have one notifying you of a refund.
I entered the wrong shipping address, can you update it?
Orders are picket at our distribution center within 1 hour after you click "submit order". If you catch the error right away, please email us at email@example.com with your order number and the correct address and we will make the necessary changes, no problem.
How does the free delivery work?
We offer free delivery to all purchases that amount to more than R1000 in a single purchase. The free shipping is valid if the total amount in the cart amounts to R1000 and is not dependent on a specific product costing more than R1000.
How does it work when I have a coupon code?
The total amount to qualify for free shipping is calculated before the coupon code is applied. Meaning if your cart value is R1000 and your coupon code allows you to pay R900 only, the free shipping is still valid.
How many times is free shipping valid for?
Our policy will apply for each individual purchase. Every time you make a purchase on the site you are eligible to qualify for the free shipping
Is it better to rather pay for shipping?
If you qualify for free shipping, we cover the shipping costs on our side. Nothing else changes. Our normal shipping policy applies. We have a local distribution center, in Gauteng that accommodates nationwide orders.