Return Policy - Mothers

Return Policy

Doesn't fit? Don't like the colour?

  • New and unused products may be returned unopened up to 30 days from the date of purchase for a refund.
  • A credit will be issued to the original credit card for the item(s) amount, less shipping and handling.
  • Please download and complete the return form. You can download it here. The return form needs to accompany the products that you return.
  • If you purchased a product from a store that stocks Mothers products, you need to send your return to that store.

  • Exchanges

    We are currently unable to accommodate exchanges. If you need a different item, please place a new order and follow the directions for returning unwanted items for a refund. See above.

    Defective and incorrect items

    If you receive any defective or incorrect items, please contact us at prior to sending these items back.

  • Please ship your return with a courier that provides tracking and insurance. We cannot be responsible for items that do not arrive at our facility.

  • Please send all returns to:

    Coolheat 57 Lake Rd, Longmeadow Business Estate, Edenvale, 1610


    If you have any questions regarding your return we’ll gladly assist

  • E-mail us at
  • Call us directly at 011 608 2003 Monday-Friday between 8:00 am and 4:30 pm (CAT)